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15 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 15 days of the order being received. After returning the product to us, we can send you a new item free of charge, or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Globofam.
15 Day Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 15 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Extended Guarantee Notice: For orders placed between the 1st Nov and 30 Dec 2017, customers will have 20 days to return any unwanted items. Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
15 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 15 days of receiving it. Return shipping reimbursement is not available for this.
One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to Globofam, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it to us at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
Warranty Exemptions and Notes
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
How to request warranty (return, repair and refund)
If your item has an issue, please first send an email to our Support Center
Please carefully follow our warranty process to minimize any delays:
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
Apparel Return Process
15 Day Money Back Guarantee & Returns process
Within 15 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center for RMA authorization stating:
Our Customer Service will review your case and offer a return back to us. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:
We will not accept returns in the following conditions:
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.
If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).
If you chose the wrong size, Globofam will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer's expense.
Return Shipping Fees
Returns and Compensation Process
If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
This following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back to our warehouse, and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
-Wallet refunds will take up to 24 hours to process and appear in your Globofam account.
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
Globofam’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.
Now we are please to inform our customers that we have new warehouses for returns and repairs of certain products. * The below table shows the brands we stock.
Please note that:
1.Globofam can only repair products that haven been purchased from Globofam directly
2.Please contact us first via the ticket system to confirm whether we can repair your specific model.
3.Stock availability and repair parts vary per brand and model.