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    Returns & Warranty

    15 Day Dead on Arrival (DOA) Guarantee

    If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 15 days of the order being received. After returning the product to us, we can send you a new item free of charge, or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Globofam.

    Special Instructions:

    1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: [email protected]
    2. After Globofam has received the returned product and confirmed the product is faulty. Please not that the shipping to us is the customers responsibility and we will take care of shipping cost of new item back to you
    3. Product returns must be via one of Globofam's approved shipping methods; our Support Center can provide you with further details.

    15 Day Unconditional Refund Guarantee for Unopened & Unused Items

    If for whatever reason you do not want your item within 15 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

    Extended Guarantee Notice: For orders placed between the 1st Nov and 30 Dec 2017, customers will have 20 days to return any unwanted items. Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

    15 Day Money Back Guarantee

    For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 15 days of receiving it. Return shipping reimbursement is not available for this.

    One Year Repair Warranty

    Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to Globofam, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it to us at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

    Warranty Exemptions and Notes

    1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
    2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

    The customer voids the warranty if they:

    - Flash the firmware of a device or root a device

    - Open the body in an attempt to fix the device

    - Modify, remove, customize, or swap parts of the product

    - Use the device in a way that it is not originally intended for

    - Continue to use the item once a fault occurs and causes more damage

    1. All returns must first be authorized by Globofam's Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, Globofam reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Globofam reserves the right to refuse any compensation.

    1. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Globofam will offer an alternative solution.

    Special Notes:

    1. The shipping fee for returning the product back to us will be paid by the customer and is non-refundable.
    2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
    3. Globofam will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
    4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

    How to request warranty (return, repair and refund)

    If your item has an issue, please first send an email to our Support Center

    Please carefully follow our warranty process to minimize any delays:

    1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
    2. Tell us what steps you have already taken to resolve the issue.
    3. Provide the item code indicated on the outer packaging.
    4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

    NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

    Missing item(s), wrong item(s) or incorrect package sent

    Please be sure to open the parcel and carefully check the contents before signing for the package.

    For any issues, please carefully follow our warranty process to minimize any delays:

    1. Contact our Support Center with your order number and the product code (SKU number).
    2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

    Apparel Return Process

    15 Day Money Back Guarantee & Returns process

    Within 15 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center for RMA authorization stating:

    1. The order number.
    2. The item code(s) you wish to return.
    3. The reason for return.

    Our Customer Service will review your case and offer a return back to us. Upon receiving, the item will be exchanged with a replacement or will be refunded.

    Returnable Items

    Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:

    1. Faulty items damaged/broken or stained upon arrival.
    2. Items received in the incorrect size/color.
    3. Unwashed, unworn and unused item(s) that have not met your expectations within 15 days of receiving.

    Non-Returnable Items

    We will not accept returns in the following conditions:

    1. Items outside the 15-day warranty time-frame.
    2. Washed, worn, used or misused items.
    3. Items under the following categories: Sale, Swimwear, thongs, underwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.

    All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.

    Sizing issues

    In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.

    If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).

    If you chose the wrong size, Globofam will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer's expense.

    Return Shipping Fees

    1. Shipping fees to return the items are at the customer's own expense.
    2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.

    Returns and Compensation Process

    If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

    This following section describes the processing time required upon receiving your returned item.

    For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back to our warehouse, and depending on stock availability.

    For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:

    -Wallet refunds will take up to 24 hours to process and appear in your Globofam account.

    -PayPal refunds may take up to 48 hours to process and appear in your account.

    -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

    For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.

    Globofam’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.

    Now we are please to inform our customers that we have new warehouses for returns and repairs of certain products. * The below table shows the brands we stock.

    Please note that:

    1.Globofam can only repair products that haven been purchased from Globofam directly

    2.Please contact us first via the ticket system to confirm whether we can repair your specific model.

    3.Stock availability and repair parts vary per brand and model.